Ticket Webhooks

Triggering Events

Below are the following events that trigger Ticket's webhooks:
Creation of the ticket.
When items are changed on a ticket.
Status updates:
- Not triggered by canceled/abandoned/removed tickets in Treez.
- Webhook is triggered when it passes through various fulfillment stages (Verification Pending, Awaiting Processing, In Process, Packed and Ready, Out for Delivery).
- Completion of the ticket
Sample Event Content

{
  "method": "POST",
  "path": "/",
  "query": {},
  "client_ip": "44.225.61.188",
  "url": "https://f2d23d511963968506e313471a70f0f9.m.pipedream.net/",
  "headers": {
    "host": "f2d23d511963968506e313471a70f0f9.m.pipedream.net",
    "content-length": "3448",
    "authorization": "Bearer CHQUBXBIFOJG26KFRLL0J3HC",
    "content-type": "application/json",
    "traceparent": "00-d3431ac05e0da646a2ea2d766380b3d5-787e0b8935f0db77-01",
    "elastic-apm-traceparent": "00-d3431ac05e0da646a2ea2d766380b3d5-787e0b8935f0db77-01",
    "tracestate": "es=s:1",
    "user-agent": "Apache-HttpClient/4.5.14 (Java/17.0.18)",
    "accept-encoding": "gzip,deflate"
  },
  "bodyRaw": "{\"event_type\":\"TICKET\",\"dispensary_short_name\":\"partnersandbox3\",\"data\":{\"type\":\"EXPRESS\",\"ticket_id\":\"7c41ad17-9752-4d95-9254-d5b1119b93dc\",\"order_number\":\"WUU6SV\",\"external_order_number\":null,\"order_source\":\"ECOMMERCE\",\"created_by_employee\":{\"employee_id\":\"Default\",\"name\":\"Default\",\"role\":\"employee\"},\"packed_by_employee\":null,\"customer_id\":233,\"ticket_patient_type\":\"ADULT\",\"cash_register_id\":null,\"order_status\":\"AWAITING_PROCESSING\",\"payment_status\":\"UNPAID\",\"payment_authorization\":null,\"payment_processor_name\":null,\"payment_charge_id\":null,\"payment_fee\":null,\"payment_treezpay_id\":null,\"date_created\":\"2026-04-24T11:46:00.000-07:00\",\"last_updated_at\":\"2026-04-24T11:46:01.000-07:00\",\"date_closed\":null,\"post_tax_pricing\":false,\"sub_total\":42.0,\"post_tax_subtotal\":null,\"tax_total\":15.51,\"discount_total\":0.0,\"post_tax_discount_total\":null,\"total\":57.51,\"ticket_note\":null,\"refund_reason\":null,\"original_ticket_id\":null,\"refund_ticket_ids\":null,\"delivery_address\":null,\"delivery_route\":null,\"scheduled_start_date\":null,\"scheduled_date\":null,\"discount_ids\":[],\"items\":[{\"id\":\"cf7ef3bd-a448-4825-a975-cadc6dce54a2\",\"product_id\":\"9f3fadfb-2f24-4a08-bd3b-a430e267b72f\",\"barcodes\":[],\"inventory_barcodes\":[\"NYW\"],\"location_name\":\"DISPLAY CASE 1\",\"size_id\":\"9f3fadfb-2f24-4a08-bd3b-a430e267b72f\",\"product_size_name\":\"1:1 CINNAMON MINTS - 100 MILLIGRAMS\",\"product_type\":\"EDIBLE\",\"product_brand\":\"PETRA\",\"product_subtype\":\"MINTS\",\"quantity\":1.0,\"price_total\":30.12,\"price_sell\":22.0,\"post_tax_original_price\":null,\"product_unit\":\"MILLIGRAMS\",\"product_amount\":100.0,\"state_tracking_uom\":null,\"apply_automatic_discounts\":true,\"POS_discounts\":[],\"discounts\":[],\"tax\":[{\"id\":\"7fb093f4-e198-4d06-96f7-43fb007f8d01\",\"rate\":0.15,\"tax_name\":\"CA Excise Tax\",\"amount\":3.3},{\"id\":\"67cd137f-4397-48ef-9608-75a7038de80a\",\"rate\":0.08,\"tax_name\":\"City Tax\",\"amount\":2.02},{\"id\":\"5ddc656d-4d92-4507-8e70-3322769842b3\",\"rate\":0.1025,\"tax_name\":\"Dynamic Sales Tax\",\"amount\":2.8}],\"reward_dollars\":null,\"price_target\":null,\"price_target_note\":null},{\"id\":\"c2a3b54c-99b9-4c5f-81f1-74cd3c2b34c6\",\"product_id\":\"f17b8290-a011-4adf-a525-81164f1cd416\",\"barcodes\":[],\"inventory_barcodes\":[\"T8F\"],\"location_name\":\"DISPLAY CASE 1\",\"size_id\":\"f17b8290-a011-4adf-a525-81164f1cd416\",\"product_size_name\":\"20:1 SERENE GREEN APPLE NANO VEGAN GUMMIES - 10 MILLIGRAMS\",\"product_type\":\"EDIBLE\",\"product_brand\":\"KANHA\",\"product_subtype\":\"GUMMY\",\"quantity\":1.0,\"price_total\":27.39,\"price_sell\":20.0,\"post_tax_original_price\":null,\"product_unit\":\"MILLIGRAMS\",\"product_amount\":10.0,\"state_tracking_uom\":null,\"apply_automatic_discounts\":true,\"POS_discounts\":[],\"discounts\":[],\"tax\":[{\"id\":\"7fb093f4-e198-4d06-96f7-43fb007f8d01\",\"rate\":0.15,\"tax_name\":\"CA Excise Tax\",\"amount\":3.0},{\"id\":\"67cd137f-4397-48ef-9608-75a7038de80a\",\"rate\":0.08,\"tax_name\":\"City Tax\",\"amount\":1.84},{\"id\":\"5ddc656d-4d92-4507-8e70-3322769842b3\",\"rate\":0.1025,\"tax_name\":\"Dynamic Sales Tax\",\"amount\":2.55}],\"reward_dollars\":null,\"price_target\":null,\"price_target_note\":null}],\"fees\":[],\"payments\":[],\"reward_eligible\":true,\"reward_points_earned\":0,\"reward_points_used\":0,\"purchase_limit\":{\"concentrated\":\"0.11/8\",\"non_concentrated\":\"0/28.5\",\"plant\":\"0/6\"},\"employee_id\":null,\"cash_drawer_name\":null,\"terminal_location_id\":null,\"terminal_location_name\":null,\"revenue_source\":null,\"delivery_minimum_total\":null,\"free_delivery_threshold\":null,\"delivery_group_id\":null,\"delivery_partner_details\":null,\"coupon_codes\":[]}}",
  "body": {
    "event_type": "TICKET",
    "dispensary_short_name": "partnersandbox3",
    "data": {
      "type": "EXPRESS",
      "ticket_id": "7c41ad17-9752-4d95-9254-d5b1119b93dc",
      "order_number": "WUU6SV",
      "external_order_number": null,
      "order_source": "ECOMMERCE",
      "created_by_employee": {
        "employee_id": "Default",
        "name": "Default",
        "role": "employee"
      },
      "packed_by_employee": null,
      "customer_id": 233,
      "ticket_patient_type": "ADULT",
      "cash_register_id": null,
      "order_status": "AWAITING_PROCESSING",
      "payment_status": "UNPAID",
      "payment_authorization": null,
      "payment_processor_name": null,
      "payment_charge_id": null,
      "payment_fee": null,
      "payment_treezpay_id": null,
      "date_created": "2026-04-24T11:46:00.000-07:00",
      "last_updated_at": "2026-04-24T11:46:01.000-07:00",
      "date_closed": null,
      "post_tax_pricing": false,
      "sub_total": 42,
      "post_tax_subtotal": null,
      "tax_total": 15.51,
      "discount_total": 0,
      "post_tax_discount_total": null,
      "total": 57.51,
      "ticket_note": null,
      "refund_reason": null,
      "original_ticket_id": null,
      "refund_ticket_ids": null,
      "delivery_address": null,
      "delivery_route": null,
      "scheduled_start_date": null,
      "scheduled_date": null,
      "discount_ids": [],
      "items": [
        {
          "id": "cf7ef3bd-a448-4825-a975-cadc6dce54a2",
          "product_id": "9f3fadfb-2f24-4a08-bd3b-a430e267b72f",
          "barcodes": [],
          "inventory_barcodes": [
            "NYW"
          ],
          "location_name": "DISPLAY CASE 1",
          "size_id": "9f3fadfb-2f24-4a08-bd3b-a430e267b72f",
          "product_size_name": "1:1 CINNAMON MINTS - 100 MILLIGRAMS",
          "product_type": "EDIBLE",
          "product_brand": "PETRA",
          "product_subtype": "MINTS",
          "quantity": 1,
          "price_total": 30.12,
          "price_sell": 22,
          "post_tax_original_price": null,
          "product_unit": "MILLIGRAMS",
          "product_amount": 100,
          "state_tracking_uom": null,
          "apply_automatic_discounts": true,
          "POS_discounts": [],
          "discounts": [],
          "tax": [
            {
              "id": "7fb093f4-e198-4d06-96f7-43fb007f8d01",
              "rate": 0.15,
              "tax_name": "CA Excise Tax",
              "amount": 3.3
            },
            {
              "id": "67cd137f-4397-48ef-9608-75a7038de80a",
              "rate": 0.08,
              "tax_name": "City Tax",
              "amount": 2.02
            },
            {
              "id": "5ddc656d-4d92-4507-8e70-3322769842b3",
              "rate": 0.1025,
              "tax_name": "Dynamic Sales Tax",
              "amount": 2.8
            }
          ],
          "reward_dollars": null,
          "price_target": null,
          "price_target_note": null
        },
        {
          "id": "c2a3b54c-99b9-4c5f-81f1-74cd3c2b34c6",
          "product_id": "f17b8290-a011-4adf-a525-81164f1cd416",
          "barcodes": [],
          "inventory_barcodes": [
            "T8F"
          ],
          "location_name": "DISPLAY CASE 1",
          "size_id": "f17b8290-a011-4adf-a525-81164f1cd416",
          "product_size_name": "20:1 SERENE GREEN APPLE NANO VEGAN GUMMIES - 10 MILLIGRAMS",
          "product_type": "EDIBLE",
          "product_brand": "KANHA",
          "product_subtype": "GUMMY",
          "quantity": 1,
          "price_total": 27.39,
          "price_sell": 20,
          "post_tax_original_price": null,
          "product_unit": "MILLIGRAMS",
          "product_amount": 10,
          "state_tracking_uom": null,
          "apply_automatic_discounts": true,
          "POS_discounts": [],
          "discounts": [],
          "tax": [
            {
              "id": "7fb093f4-e198-4d06-96f7-43fb007f8d01",
              "rate": 0.15,
              "tax_name": "CA Excise Tax",
              "amount": 3
            },
            {
              "id": "67cd137f-4397-48ef-9608-75a7038de80a",
              "rate": 0.08,
              "tax_name": "City Tax",
              "amount": 1.84
            },
            {
              "id": "5ddc656d-4d92-4507-8e70-3322769842b3",
              "rate": 0.1025,
              "tax_name": "Dynamic Sales Tax",
              "amount": 2.55
            }
          ],
          "reward_dollars": null,
          "price_target": null,
          "price_target_note": null
        }
      ],
      "fees": [],
      "payments": [],
      "reward_eligible": true,
      "reward_points_earned": 0,
      "reward_points_used": 0,
      "purchase_limit": {
        "concentrated": "0.11/8",
        "non_concentrated": "0/28.5",
        "plant": "0/6"
      },
      "employee_id": null,
      "cash_drawer_name": null,
      "terminal_location_id": null,
      "terminal_location_name": null,
      "revenue_source": null,
      "delivery_minimum_total": null,
      "free_delivery_threshold": null,
      "delivery_group_id": null,
      "delivery_partner_details": null,
      "coupon_codes": []
    }
  }
}