Ticket Status Webhooks

Triggering Events

Here are the various triggering events for the ticket status Webhook:

  • Changes in an order_status through the fulfillment process. This includes forward and backwards progression through fulfillment and when tickets are COMPLETED, CANCELED, or in DRAFT.

Sample Content of Webhook Response

Ticket Status Events

{
   "event_type":"TICKET_STATUS",
   "data":{
      "ticket_id":"080aeb2e-6e49-40dc-a810-3647dedb3ee1",
      "order_number":"O7O598",
      "external_order_number":null,
      "order_status":"IN_PROCESS"
   }
}

What’s Next

Check the Parameters Explained page for the Ticket API for the definition of each available field.

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